You are at a Prime partner establishment trying to claim one of our super cool offers, but what the staff are offering you is different from what is on the app (after checking stipulations on Fine Print and Special Rules for that partner). What happens next?
There are times when your phone doesn't properly connect to strong internet connection before you view or claim an offer. Please make sure to Update your Directory through Me > Settings and then check on the offer again. Details of the offer, branch or brand partner after updating your directory should reflect what is on our system at present.
Say you've already updated your directory on the app, and still the offer comes up despite the merchant rejecting your transaction or offering a different product or modification—what should you do?
We would love to help you out at times when you need any verification or wish to report any inconsistencies. Our Booky hotline is open to take your calls at (02) 8626-3803. You may also chat with us on our Help Center for immediate assistance.
**Please note that any time, Booky Prime partners may suspend, remove or change their offers. You will not be eligible for a refund or any compensation in any of these circumstances.