You are at a Prime partner establishment trying to claim one of our super cool offers, but the staff are offering you something different.
We would like to rule out some things before getting in-touch with our partner. There are times when your phone doesn't properly connect to strong internet connection before you view or claim an offer. To be sure everything checks out, please update your directory through Me > Settings and then check on the offer again.
If there are still inconsistencies because our partner made a change without giving Booky a heads-up, please give us a call at (02) 8626-3803 or chat with us so that we may get things fixed on the spot.
From our Terms of Service/Use:
Please note that any time, Booky Prime partners may suspend, remove or change their offers. You will not be eligible for a refund or any compensation in any of these circumstances.