When you create a booking request, your details are sent to the merchant via SMS. Once the merchant has acknowledged your request and have responded to this, you will be receiving confirmation by a number registered as BOOKY (0922 123-4567). Even before this, you are already automatically sent a series of texts that update you with every step of your booking.
In case you don't receive the confirmation text, there are two possible reasons:
1. The merchant is currently unresponsive. Or;
2. There is network delay affecting SMS transactions.
In case this should happen, you may also check out your booking status in real-time by heading over to the 'Me' tab on your app. That should show you the accurate status of your booking.