When you book with a discount, your details are sent to the merchant via SMS.
Once the merchant has acknowledged your request and have responded to this, you will be receiving confirmation by a number registered as BOOKY (0922 123-4567). Even before this, you are already automatically sent a series of texts that update you with every step of your booking.
In case you don't receive the confirmation text, there are two possible reasons:
1. The merchant is currently unresponsive. Or;
2. There is network delay affecting SMS transactions.
Should there be any delays with your SMS confirmation, you may also check out your booking status in real-time by heading over to the 'Me' tab on your app. That should show you the accurate status of your booking. Our merchant partners should be able to honor your booking with the in-app confirmation as well. No SMS needed!
For follow-ups or any booking-related inquiries, feel free to call us at (02) 8626-3803 or (0915) 413-9107.