When you create a booking request, your details are sent to the merchant via SMS. Once the merchant has acknowledged your request and have responded to this, you will be receiving confirmation by a number registered as BOOKY (0922-1234567). Even before this, you are already automatically sent a series of texts that update you with every step of your booking.
In case you don't receive the confirmation text, there are two possible reasons:
1. The merchant is currently unresponsive. Or;
2. There is network delay affecting SMS transactions.
In case this should happen, you may also check out your booking status found through the 'Me' tab on your app. That should show you the accurate, real-time status of your booking.