I'm unable to claim a Booky offer due to merchant issues. Help! – Booky

We all have those days and we’re sorry. 😞

You are at a Prime partner establishment trying to claim one of our super cool offers, but due to unforeseen circumstances, you are unable to claim our offer. First of all, we would like to extend our most sincere apologies as we would never have wanted things to reach this far.

Do not worry though! Our team is available and ready to help you on the spot during your time of need! We have provisions and workarounds set in place so that you may still be able to claim your offer, because there ain't no mountain high enough.

Possible issues experienced while at the branch include:

Partner branches' lost/damaged QR codes
Staff refusing to honor Booky offers
Your Booky app doesn’t work properly

Should you experience any of these, you may give us a call at 0915-413-9107 / (02) 8626-3803 or chat with us so that we may be able to assist you right away. Please be ready with the mobile number of the booky account for us to get things fixed as quickly as possible.

For any merchant related issues, we will call up the branch on the spot and report the incident to their higher management as soon as everything has been resolved on the spot. You may email us at prime@booky.ph as well for any additional info.

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